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Frequently Asked Questions about Buying Pre-loved Laptops
Buying a second-hand laptop can feel like a gamble, but at PC'sRUS, we remove the risk. We combine incredible value with uncompromising quality to ensure you receive a reliable, high-performance machine.
Here is our commitment to your peace of mind:
What is your refurbishment process? How do you ensure the laptop works?
Every PC'sRUS laptop undergoes a professional, multi-point refurbishment process by certified technicians to ensure peak performance and reliability. This includes:
- Rigorous Hardware Testing: We run advanced diagnostics on every core component (CPU, RAM, SSD/HDD, ports, and display) to identify any potential issues.
- Component Replacement: Any part that fails our performance benchmarks, such as a worn battery or a failing drive, is replaced with new or high-quality tested parts.
- Deep Cleaning: Each unit is meticulously cleaned, both internally (removing dust that causes overheating) and externally, so your laptop looks and feels great.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.